With the busy summer travel season in full swing, travellers are eager to know which airlines are excelling in keeping their journeys smooth and enjoyable. According to The Points Guy (TPG), Delta Air Lines has once again topped the list of the best U.S. airlines for 2024. This marks the sixth consecutive year Delta has claimed the top spot, recognized for its consistency across four key categories: reliability, experience, cost and reach, and loyalty.
The Full Rankings
Here’s a closer look at TBG's 2024 airline rankings, noting that customer satisfaction data only reflects the first five months of the year due to the Department of Transportation reporting delays:
Delta Air Lines: Consistent across all categories but lost points in affordability and loyalty.
Alaska Airlines: Strong overall performance.
United Airlines: Notable improvements.
American Airlines: Mid-tier performance, consistent with last year.
Southwest Airlines: Known for lower fares, good cabin experience, no fees, and a robust route network.
JetBlue Airways: High for cabin experience but low in cost reach and reliability.
Hawaiian Airlines: Lost points for its limited route network.
Allegiant Air: Excellent reliability but a basic service model.
Spirit Airlines: Affordable but low in family travel and route network.
Frontier Airlines: Ranked last due to issues with timeliness, cancellations, and fees.
Frontier has introduced "business class-like" seats, and Spirit has eliminated change and cancel fees, indicating a move towards more premium offerings.
Conclusion
As 2023 showed relative stability and recovery from pandemic-related disruptions, travellers can look to these rankings to make informed decisions about their air travel this year. While Delta continues to lead, other airlines are making strides in various areas, contributing to a more competitive and customer-focused industry.
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